General 8

• Technology Services Landing Page
• Login to Services
• Formal Policies and Procedures
• Equipment Reservation
• Signing a computing contract

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Accounts and Passwords 2

• Change Password
• Claiming your NDUS account

Ally 2

• Ally Instructor Guide for Blackboard Learn
• Ally for Students

Blackboard - Chalk Line 16

• Grade Center - Grading Offline
• Grade Center - Color Code Grade Data
• Blackboard Collaborate Ultra
• Chalk Line - Index Page
• Blackboard Glossary - Creative Ways to Use

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Blackboard General Help 0

Blackboard Reports 1

• Course Reports

Blackboard Transact Help 1

• How to map the Bb Transact drive on a Windows PC

Projection and Audio Systems 4

• Connecting to Classroom Projection System
• Using Skoal and Cafeteria Sound Systems
• Connecting to Chromecast from PC or Mac Laptop
• Chrome not listing any available Chromecast

Duo 7

• Duo Enrollment - iPhone/IOS
• Duo Enrollment - Android
• Duo Enrollment - Regular Cell Phone
• Reactivate Duo - Device Portal
• Duo - VCSU Email on iPhone Native Mail Application

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Encryption 2

• Sending Encrypted Documents via Email
• Requesting Encrypted Documents via Email

Laptops 2

• Laptop FAQ
• Self Enroll a Mac on Jamf and using VCSU Self Service

Mac OS X 1

• How to update software and operating system on Mac OS

Microsoft Office Suite 3

• Installing Microsoft Office Updates on Mac
• Installing Microsoft Office Updates on PC
• Microsoft Home Use Program (HUP) benefits for employees

Mobile Devices 2

• How to set up email on an iphone
• Deleting an Application from an iPhone

Office 365 15

• Mac Outlook How to Add Delegated Mailbox
• How to work with Office 365 Outlook Clutter
• OneDrive Mac Training
• How to share or change sharing permissions in Office 365 calendar
• Install Office Suite from Office 365 on a Mac

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One Stop 11

• How to create a solution in One Stop
• How to create a One Stop ticket using Email
• How to create a new ticket in One Stop
• How to Assume a Student Identity to view One Stop
• How to navigate tickets using default views in One Stop

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Orientation Guides 1

• New Student Orientation Guide, Spring-Summer 2019

Outlook Client 4

• Delete and Add an Outlook 2016 profile on a Mac
• Add an email account to Outlook on a PC
• Add an email account to Outlook on a Mac
• How to delete Outlook Profile on a PC

Phishing 4

• [ATTENTION REQUIRED] Valley City State University Revised Business Development, Implementation, and Review of Guidelines and Goals
• [ACTION REQUIRED] Valley City State University Revised and Updated Business Integrity & Policy Guidelines For All Employees
• Are you on campus
• Your Name

Phone and Voicemail 7

• Reset Voicemail PIN
• How to host a Conference Now Conference Call
• How to join a Conference Now Conference Call.
• Change your voicemail greeting from home/off campus via phone
• How to change your voicemail greeting from your Cisco Desk Phone

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Policies & Procedures 4

• Employee Computer Access: procedure for V1901.02.02
• Student Technology Fee
• Late Charges, Strikes, Certified Letters and Rental Fees explained
• VCSU Computing Contract Sample

VPN 1

• Cisco AnyConnect VPN on PC

Web Browsers 4

• Backing up bookmarks in web browsers Chrome, Firefox, Safari
• Updating Internet Browsers on Mac or PC
• Pop-ups - Enable/Disable/Allow/Block
• Clear Browser Cache & Cookies

Windows 10 1

• Verifying Windows Version and Installing Windows Updates

Yuja 8

• Accessing Yuja
• Create Recordings using Yuja
• Installing Yuja on PC / MAC
• Yuja Instructor Quick Steps Guide
• Yuja Instructor Guide

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VoiceThread 1

• VoiceThread