***Prevent Lost Files***

When using apps in the VMware Horizon Client it's important to understand where files are saved.  The apps are being run on remote servers in our datacenter.  You will not be connected to the same server each time and the servers are refreshed daily.  Your files will be lost if you save them to the server and not to your local machine as instructed in the Configuration and Example sections below.  

Before you exit an app make sure the file has been saved to your local machine.


  1. Go to https://mycloud.vcsu.edu
  2. Click Install VMware Horizon Client 

  3. Clients are available for Mac, PC, Linux, iOS, and Android.  Click Go to Downloads for the platform you are using. 

  4. Click the Download button 

  5. Run the file that was downloaded
  6. Click Agree & Install 

  7. Click Finish 

  8. Click Restart Now 

  9. After restarting, search for 'horizon' and open the VMware Horizon Client app 

  10. Double click Add Server 

  11. Enter 'mycloud.vcsu.edu' then click Connect 

  12. Enter your user name and password then click Login 

  13. The VMware Horizon Client app is now installed and connected to the VCSU Mycloud server.  Next you'll configure the client.


  1. Open the VMware Horizon Client app and connect to mycloud.vcsu.edu if you are not already connected.
  2. Click the gear icon in the upper right to enter settings 

  3. Go to Sharing on the left panel then check Share your local files.  You can also check Allow access to removable storage if you want USB drives to be available to the app. 

  4. (Optional) You can create a folder on your computer and add that folder as a sharing location.


Follow this example of how to make sure your files are stored on your computer and not the server.  This is necessary to ensure your files are not lost.  The example uses the ModelSmart app but is applicable to all apps in the VMware Horizon Client.

  1. Open the application by double clicking on it

  2. Click File -> Save As

  3. In the Save As dialogue make sure you select a location on your computer.  This PC IS NOT your computer, it is the server.  Local Disk (C:) is also on the server, not your computer.  In the example below, Lonney Scherr on DESKTOP-TGAUK03 (Z:) is my computer and it is safe to store files in this location. 

  4. After you have saved the file, and before you close the app, go to the location on your computer that you saved the file and make sure it is there!