Clicking the globe icon on the bottom right of your screen only shows Airplane mode without any Wifi connections 


If the image above looks the same as the issue you are currently having, please review the common causes and solutions below:



Common Causes of Issue:

  1. Windows Update uninstalls WiFi driver to install new driver but fails due to internet connection dropping.
    • Solution: 
      1. Connect computer to the internet using an ethernet connection..
        Image shows an Ethernet Adapter and an Ethernet Cord

        • (Note: Depending on the type of computer you have, it might not have an ethernet port built in to it. If so, you will need a USB-A / USB-C to Ethernet adapter to act as an Ethernet Port)
          Image shows a USB-C to Ethernet Adapter accessory

      2. Tap the Windows icon on your keyboard and start typing Windows Update, then press Enter.
        Image shows the result after typing Windows Update

      3. Download and Install the remaining drivers, wait for all downloads to show the Status as Pending restart before hitting Restart Now.
        Image shows Windows Update with Status for Downloading, Pending install, and Installing               Image shows a right arrow indicating transition from image A to image B                   Image shows Windows Update done with Downloads and Installations, pending restart from user
  2. WiFi driver is disabled.
    • Solution: 
      1. Tap the windows icon on your keyboard and start typing "Device Manager", then press Enter.
        Image shows the result of typing Device Manager displaying under Best match

      2. Under Device Manager, look for the disabled hardware under Network Adapters marked with a downward arrow on the bottom right of the icon. Right click the driver and click Enable.
        Image shows disabled driver under Network Adapters marked with a downward arrow.

      3. Restart your Computer by pressing the Windows Icon on your keyboard, hover to the power button, then press restart.