One Stop

Articles on how to create One Stop Solution categories and Solution documents.

How to create a solution in One Stop
NOTE- One Stop recommends using Chrome. Login to the OneStop portal through your web browser: https://onestop.vcsu.edu 1. On the left hand menu, click ...
Fri, Aug 16, 2019 at 12:55 PM
How to create a One Stop ticket using Email
In order to create a ticket in One Stop from an email, you will need to forward the email into the One Stop system. This will generate an unassigned ticket ...
Fri, Aug 16, 2019 at 2:04 PM
How to create a new ticket in One Stop
Note - You need to be logged in to the VCSU OneStop portal. 1. On the top right hand side of the portal, select New - Incident. 2. Enter...
Fri, Aug 16, 2019 at 2:12 PM
How to Assume a Student Identity to view One Stop
In effort to better assist students, One Stop has an Assume Identity feature that enables agents to view the portal as a student.  1. Select the gear ...
Fri, Aug 16, 2019 at 2:16 PM
How to navigate tickets using default views in One Stop
One Stop has several default views to show available tickets.  This article describes how to select different views. Click on your ticket dashboard. ...
Fri, Aug 16, 2019 at 2:28 PM
How to create and save a custom ticket view in One Stop
Tickets can be shown using custom filters.  Those same filters can be saved to select later. In your ticket dashboard, navigate to the far right hand ...
Fri, Aug 16, 2019 at 2:31 PM
How to search for tickets using keywords in One Stop
All tickets can be searched using keywords or tags.  To do a search, click on the magnifying glass on the upper right hand menu. Type in a keywor...
Fri, Aug 16, 2019 at 2:41 PM
How to switch to "View Support Portal" when creating solutions in One Stop
When creating solutions within One Stop, sometimes it's useful to switch to the support portal view to verify edits. Click your profile picture. I...
Fri, Aug 16, 2019 at 2:46 PM
How to use filters when viewing tickets in One Stop
Sometimes its necessary to sort or view tickets with custom filters. To use filters, navigate to the right hand side of your ticket dashboard. Enter the...
Fri, Aug 16, 2019 at 2:48 PM
How to Approve or Reject a Request in One Stop
Users must be logged into One Stop in order to submit or approve a One Stop service request. To login to One Stop: Open your browser and type in onestop...
Fri, Aug 16, 2019 at 3:29 PM