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How to Create a Solution Article in One Stop
NOTE- One Stop recommends using Chrome.
Login to the One Stop portal through your web browser: htt
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How to create a One Stop ticket using Email
In order to create a ticket in One Stop from an email, you will need to forward the email into the O
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How to create a new ticket in One Stop
Note - You need to be logged in to the VCSU OneStop portal.
1. On the top right hand side of
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How to Assume a Student Identity to view One Stop
In effort to better assist students, One Stop has an Assume Identity feature that enables agents to
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How to navigate tickets using default views in One Stop
One Stop has several default views to show available tickets. This article describes how to select
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How to create and save a custom ticket view in One Stop
Tickets can be shown using custom filters. Those same filters can be saved to select later.
I
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How to search for tickets using keywords in One Stop
All tickets can be searched using keywords or tags.
To do a search, click on the magnifying g
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How to switch to "View Support Portal" when creating solutions in One Stop
When creating solutions within One Stop, sometimes it's useful to switch to the support portal view
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How to use filters when viewing tickets in One Stop
Sometimes its necessary to sort or view tickets with custom filters.
To use filters, navigate to t
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How to Approve or Reject a Request in One Stop
Users must be logged into One Stop in order to submit or approve a One Stop service request.
To lo