Viking Mobile ID Setup Problems - Steps to Try to Resolve the Problem

In the event of problems setting up the Viking Mobile ID on your mobile device, you can try the following steps:

Transact Administrator - toggle the "Mobile Procurement" checkbox - uncheck, click "OK", close the account, reopen, check the checkbox, and click "Apply" or "OK".

- Make sure the device has the latest software updates

- Remove the eAccounts app if it is installed

- Shutdown (power off) the device, then restart it

- Install eAccounts app again, log in and try to set up the Viking Mobile ID again