How to change your NDUS/VCSU password?

  1. Open your web browser and go to: https://ndus.rightanswers.com/portal/ss/
  2. Click Change my Password.
     
    NDUS Account Main Screen
     
  3. NDUS Login page will appear. Enter your User ID  and Password: examples - john.doe,  jane.j.doe, joe.smith1
    Not sure of your User ID? See Forgot my User ID
     
  4. Click Sign in

NDUS Login example

 

5. Click the Change Password icon.

Change Password Icon


6. Enter your name password and submit.

 

NOTE: If you are unable to get your password changed, you may be required to contact the NDUS Help Desk at 866-457-4387.


Forgot your NDUS/VCSU password?

  1. Open your web browser and go to: https://ndus.rightanswers.com/portal/ss/
  2. Click Forgot My Password.


3. Enter your user ID or username. Examples: john.doe,  jane.j.doe, joe.smith1 

Not sure of your User ID? See Forgot my User ID 


4. Click the Search button. 


5. Choose one of the options to reset your password. Either receive an Email Verification or Mobile Device Verification


6.1. Email Verification: If the trusted email address hint is correct, click Continue.


Security code will be sent to the email address. Note: If you did not receive any emails re: Forgot Password Verification, check your other folders including SPAM folder. 

This is what the security verification email should look like:


Click the secured link then proceed to the next steps.  


6.2. Mobile Device Verification: You should have Google Authentication enrolled to your personal email. If not, proceed with Email Verification method. 

If you have Google Authentication set up, click Mobile Device Verification

Enter the code showing on your Google Authentication app. Then click Check Code.


7. Once any of the verification has been accepted, you should be able to reset your password. 

    Follow the password guidelines shown or what you see in the password reset page to avoid getting errors. 


8. Once done, click Change Password


Note: If you are unable to get your password changed, you may be required to contact the NDUS Help Desk at 866-457-4387.