Windows and Mac OS instructions for using WebPrint to print documents

 WebPrint can only be used on campus using VCSU wifi and @vcsu.edu username credentials.  It is designed for simple printing with limited options.  It can be used on personal laptops as well.

NOTE TO USERS: Some printers may not be available on WebPrint. If you are unable to see your printer, you can submit a ticket at https://onestop.vcsu.edu/support/tickets/new and we will add the printer if needed.

• Go To https://papercut.vcsu.edu:9192/user and log-in

• Click "Web Print" in the left navigation

• Click "Submit a Job"

• Select a printer, you can use the search function to narrow down your search. Once the printer is selected, you may need to scroll the page down to find the button to go to the next page.

Note: Certain Printers are designated as Staff printers. Students and Staff that are not assigned to these printers will not be able to use these to print.

• Choose any options available, Click upload documents button to proceed to the next step.

• Upload files by clicking the Upload from computer button, then selecting the files you want to print. Once done, press the Upload & Complete button.

• You will be able to see if your document has successfully printed when the status changes from Rendering job to Finished.
  • Note: you can verify all your print jobs and their costs by checking out this article as well: https://onestop.vcsu.edu/support/solutions/articles/10000090046

Common Issues when using Web Print:

1. ISSUE: Web Print is temporarily unavailable. Please try again later or contact a system administrator for assistance.
   
   • SOLUTION: Web Print server has an ongoing maintenance or has stopped working. Please contact your VCSU I.T. Help Desk Representative as a server reboot may be needed.
     
     
2. ISSUE: Printer [Printer Name] is currently not available.
   
   • SOLUTION: Printer is either turned off or has been removed by your I.T. Administrator. Please contact your VCSU I.T. Help Desk Representative. 
     
     
3. Common issues for users after submitting print jobs:

   • Finished: Queued for printing: The job was successfully uploaded and sent to the printer. If the job doesn't appear, check if the issue occurs without Web Print.

   • Finished: Held in a queue: The job is held because Hold/Release or Find-Me Printing is configured. Users need to release the job at a copier or Release Station.

   • Denied: [Reason]: Jobs may be denied due to insufficient credit, size limits, page limits, disallowed file extensions, or color/duplex restrictions.

   • Canceled: Canceled by print policy: Occurs when print scripting is enabled and requires a pop-up, which Web Print doesn't support.

   • Failed: Printer is currently not available: The printer cannot be found.