In effort to better assist students, One Stop has an Assume Identity feature that enables agents to view the portal as a student. 

1. Select the gear box in the side menu bar.

2. Click on Requesters.

3. Scroll the directory for the specific student you are working with (ie: Dustin Miller). Click on the students name to open their details. Click Assume Identity in the top right corner.

4. When assuming a student's identity, you will be directed to the OneStop home page and viewing as if you were the student. On the top of the browser, you will see the student that you are acting as. To end or cancel, click Revert Identity.