This issue happens when a user logs into Blackboard, clicks on a link such as courses, and a page shows up with "bb.vcsu.edu refused to connect"

First, make a note of what URL you are on. Be sure to have https://bb.vcsu.edu as the correct URL.

Still getting the same error message? Check the list below to find instructions for the browser you are on.

WARNING! - Doing the steps below might cause you to have to log back into websites.  Make sure you remember passwords, etc. for websites before you continue.  

Microsoft Edge:

1. Click on the three dots in the upper right hand corner.
2. Click on "Settings"
   
3. Select "Privacy, search, and services"
4. Scroll down to "Clear browsing data", then click "Choose what to clear"
5. Make sure to ONLY select "Cached images and files"
6. Click on Clear Now
7. Close out of the browser and log back into Blackboard. If the issue continues, contact Technology Services at (701) 845-7340 (option 1)
   

Chrome/Chromium:

1. Click on the three dots in the upper right hand corner.
2. Click on "Settings"
3. Select "Privacy and security"
4. Click on "Clear browsing data", make sure the "Basic" tab is selected, and time range is set to "All time"
5. Make sure to ONLY select "Cached images and files"
6. Click on Clear Data
7. Close out of the browser and log back into Blackboard. If the issue continues, contact Technology Services at (701) 845-7340 (option 1)

Firefox:

1. Click on the three lines in the upper right hand corner.
2. Click on "Settings"
3. Select "Privacy & Security"
4. Scroll down to "Cookies and Site Data", and click on "Clear Data"
5. Make sure to ONLY select "Cached Web Content"
6. Click on Clear
7. Close out of the browser and log back into Blackboard. If the issue continues, contact Technology Services at (701) 845-7340 (option 1)

Safari:

1. Click on the "Safari" drop-down menu in the title bar, and select "Preferences"
2. Click on the "Advanced" tab, and select the "Show Develop menu in menu bar" checkbox.  You can now close the Preferences window.
3. Select "Develop" in the title bar, and select "Empty Caches"
4. Close out of the browser and log back into Blackboard. If the issue continues, contact Technology Services at (701) 845-7340 (option 1)