After several recent Windows updates and hardware changes some users are experiencing projection issues, such as flickering or black screens appearing. Below are steps you can do to resolve these issues.

 

If you are a PC user:


1. Right-click on the Windows icon on your taskbar

Windows Start Icon

2. Select Device Manager

Device Manager

3. Select Firmware

 

***If you notice that there is a yellow triangle on the HP T80 system Firmware, please bring your laptop to the Help Desk to have the correct firmware installed***

 

Device Manager - Firmware

 

If you are a Mac user:
**You will need to apply this setting in every classroom you lecture in, once. Your Macbook will remember your settings for that classroom.**

 

1. Click on the Apple Icon

Apple Icon

2. Select System Preferences

System Preferences drop down

3. Select Displays

Displays Icon

4. Select Display Settings

Displays Screen 1

5. Verify you have the projector selected. Under Refresh Rate select 30 Hertz

Select 30 Hertz

7. Click Done

 

 

 

 

PC and Mac – Black Screens

 

If you plug into the system and you are given a black screen. The reason could be that you are on the incorrect source.

1. Make sure the projector is on and the projector displays HDMI in the bottom left-hand corner.

HDMI Source

2. Open the front cabinet door and located the HDMI switch on the top shelf on the left side.

HDMI Switch

3. Press the Auto/Source button for your desired source.
Input 1 --> USB-C

Input 2 --> HDMI

Input 3 --> Doc Cam*

Input 4 --> Applet TV*

 

*If present

HDMI switch up close

 

If you have done all the steps above and still have display issues, contact me at william.blunck@vscu.edu or 845-7347 with the following information:

  • What type of device you are using?
  • What classroom you are in?
  • How often does it happen?
  • Does wiggling the cable make it worse?

 

For a simple flow chart to assist with troubleshooting, click here.