Issue: User is able to go past NDUS username and password screen but will encounter Error: HTTP 500 Internal Server Error when Duo Authentication should be showing afterwards.

Sample Video of Issue Below:
https://onestop.vcsu.edu/helpdesk/attachments/10054580049

Troubleshooting: 

• To make sure that the issue is browser related, open a different browser. (example: When encountering issues with Google Chrome, try to log-in using Microsoft Edge or Mozilla Firefox)
  • If the issue is only seen on one browser, check browser extension. Some extensions that gives out there errors are: Survey Junkie & Truffle
  • Disable the extensions one by one and check to see if you are able to log-in and get the Duo Authentication to show.

• If all browsers are having issues and all extensions have been disabled, you will need to check the Apps installed on the Computer itself
  • Some apps such as SJ Pulse from Survey Junkie also disables Duo Authentication, and these will also disable Duo Authentication when logging into apps like Microsoft Office 365.

*For OneStop agents, ticket is available for view here: https://onestop.vcsu.edu/a/tickets/17708