How do I resolve the Duo Security white screen issue? If you are using an iOS device but Duo Security comes up a blank screen, it typically means your parental controls are turned on and one setting is blocking Duo.  A Parent or Guardian may need to assist with disabling this feature because it requires a password to change the Web Content restrictions. Disabling content restrictions: iOS 12 or newer: Navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content. Uncheck Limit Adult Websites to completely disable content restrictions If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page on the iOS device.  This will allow the Duo Prompt to display even if content restrictions are enabled. Note that if you are opening Screen Time for the first time and haven't set up the feature, you will be prompted to set up the phone either for yourself or a child and will have the option to set a passcode.   iOS 11 or older: Go to Settings > General > Restrictions > Websites. Uncheck Limit Adult Content to completely disable content restrictions

Mac OS requires privacy settings to be enabled for the Microphone, Camera, Accessibility and Screen Recording/Sharing. Certain apps such as Teams, Zoom and Collaborate need to be enabled in System Preferences to use these features.  Click the Apple icon on the upper left hand corner of your Mac to access System Preferences. Select Security & Privacy.  On the Privacy tab, select Screen Recording and check the box next to Microsoft Teams (or Zoom). Repeat these steps for Microphone, Camera and Accessibility. NOTE - You may need to click the lock on the bottom left to enable changes. 

[Mac] How to Connect to Guest Wireless Access Guest Wireless Access is provided by your I.T. technicians located in the Technology Services Department. If you need access, please submit a ticket at https://onestop.vcsu.edu/support/catalog/items/172 and enter the subject as Guest Wireless Access Request Once your I.T. technician has given you the usernames and passwords for the Guest Wireless Network, follow the steps below: Step 1: Left click on "Internet access (button)" and Left click on "VCSU Guest Access" in either "Known Networks" or "Other Networks" Step 2: Once the pop-up appear, enter the username and password your I.T. personnel assigned you. Step 3: Read the Acceptable Use Policy and Left Click "Accept" Expected Result: "You now have Internet access through this network."

Before erasing your computer, make sure to back up any data you want from it. This can be done via Onedrive, USB drive, or another cloud solution. NOTE: THE FOLLOWING WILL ERASE EVERYTHING FROM YOUR COMPUTER. YOU WILL NOT BE ABLE TO RECOVER DATA FROM THE COMPUTER ITSELF. MAKE SURE TO BACK UP EVERYTHING YOU NEED OFF OF IT FIRST. 1. At the desktop, click on the Apple in the upper left hand corner of the screen. 2. You will either have "System Preferences" or "System Settings". Follow the below based on which menu item you have: If you have System Settings: At this new menu, click on "General" in the left hand menu of the window. If you are on General, click out of it and back onto it to make sure you are at the main menu of "General" On the right hand side, near the bottom after scrolling, click on "Transfer or Reset" Click on "Erase All Content and Settings..." You will be asked to put in your computer password. Do so now. You will see a screen that will tell you what you are signed in on. Click "Next" (If you are signed into Apple ID) You will be asked to sign out of your Apple ID account. Put in your Apple ID password at the popup here. If it was correct, the computer will do nothing for about 1 minute. (If you signed out of Apple ID) An Apple ID window might reappear to sign back into Apple ID. Close this window You will get a message about erasing your computer. The first option will have red letters. Once you click on the button with red letters, your computer will erase and restart. MAKE SURE YOU HAVE EVERYTHING BACKED UP BEFORE THIS PART. When you are ready, click on the button with red letters. When you screen is black, your computer is reset, and you are ready to turn in the Macbook If you have System Preferences: Once you have clicked on System Preferences, you will see a window pop up. Ignore this window, and up next to the Apple on the menu bar will be "System Preferences". Click on this. Click on "Erase All Content and Settings" You will be asked to put in your computer password. Do so now. You will see a screen that will tell you what you are signed in on. Click "Next" (If you are signed into Apple ID) You will be asked to sign out of your Apple ID account. Put in your Apple ID password at the popup here. If it was correct, the computer will do nothing for about 1 minute. (If you signed out of Apple ID) An Apple ID window might reappear to sign back into Apple ID. Close this window You will get a message about erasing your computer. The first option will have red letters. Once you click on the button with red letters, your computer will erase and restart. MAKE SURE YOU HAVE EVERYTHING BACKED UP BEFORE THIS PART. When you are ready, click on the button with red letters. When you screen is black, your computer is reset, and you are ready to turn in the Macbook