Technical Support Contacts: For HP brand LASER PRINTERS: Technology Service Desk technology.services@vcsu.edu (701) 845-7340 For Konica brand walkup COPIERS: Viking Print Services Aleisha Kiser aleisha.kiser@vcsu.edu (701) 845-7363 Adding Printer Drivers There are four basic methods to add drivers/print using PaperCut print services, plus a PaperCut client that integrates with all four methods if needed. The four printing methods are not exclusive, you may use all four methods depending on laptop platform. Some are easier or faster than others. See attached pdf for list of campus printers/copiers which shows queue names and which methods are allowed. Web Print Mac / PC How it works: Go To https://papercut.vcsu.edu:9192/user Click "Web Print" in the left navigation Click "Submit a Job" Select a printer Set your options Upload files Pros: No configuration needed on user device Quick access to certain printers WebPrint site has other summary information Works on personal laptops using VCSU wifi Cons: Limited file types Limited to default printer settings Limited to specific printers, not all printers have web print enabled Recommended Use - Quick printing of simple documents, especially to those printers you have not previously set up with Direct Print, Mobile Print, or Universal Print. Direct Print Mac / PC How it works: Install an available printer from list (based on permissions) and select printer from application Please note, new PC's require additional login information to see list, please read PC directions carefully to login Please note, Mac users must enable advanced options icon, please read Mac directions carefully to enable Pros: Works with any file type Provides full access to available printer options using a generic driver Faster than universal print Familiar to users Cons: Only works on VCSU owned laptops Setup requires additional login, uses @vcsu.edu account instead of @ndus.edu Recommended Use - Use for the printers or copiers you use most often that require advanced print options Universal Print PC How it works: Install an available printer from list and select printer from application Please note, PC users must be using latest PC image to use universal print Please note, Mac users cannot use universal print drivers Pros: Works with any file type Provides full access to available printer options using a generic driver Simple to setup Cons: Only works on VCSU owned laptops Print job speeds are slower Recommended Use - Use for the printers or copiers you use most often that require advanced print options Mobile Print Mac / PC / iOS /Android How it works: Follow instructions on the mobility site to configure your mobile device with each printer you need and print using that mobile driver Pros: Allows printing from mobile devices including PC's, MacBooks, IOS devices and Android devices Works on personal laptops using VCSU wifi Cons: Requires one-time print driver setup of each device. Less driver options than direct print or universal print drivers but more options than web print Recommended Use - Print from a mobile device such as a cell phone or tablet or if using a personal laptop PaperCut Client Mac / PC In addition to the methods above, users may download a client software on their laptop computer which shows their available Papercut personal quota that is assigned at beginning of each semester. While the client software is optional for most users, it is required for anyone having to select an appropriate account to charge to: a) user is both a student and a VCSU employee, b) an employee associated with multiple departments. Users with multiple roles will need to indicate in the client which area each print job is associated with before the job will print. If you have multiple roles, the PaperCut client must be running on your pc/mac and should prompt you for account selection after the print job is sent. Scan-to-eMail Scan-to-email is available on the eight Konica copiers. There is no charge for this function as paper and toner is not consumed. The copiers can copy many pages quickly using the auto document feeder. Users will login to the copier using their Viking Card or their VCSU email username and password as described in the next section. Accessing the Konica copiers or multifunction laser printers All users, including students, may use each copier or multi-function laser with their Viking Card using the card reader attached to each device. Alternately, users may type in their VCSU email username and password on the copiers. The copiers will be available for all four printing methods described above. NOTICE: Remember to logout after each use. Faculty/staff or student employee printing With PaperCut, all regular employees will be able to print and make copies. All employee printing will be charged to the department the employee is associated with or has charged to. A monthly IDB (inter-department billing) statement will be sent to each department or office. If an employee is associated with more than one department or project, the employee must use the PaperCut client to designate where each print job will be billed to or select the appropriate account if using a copier. Reference the PaperCut client section above. For example: Professor John Doe is a faculty member in Biology and is working on an INBRE grant. John will create his document and send the document to a printer of his choice. The new, extra step is that John should be prompted by the client (must be running) and designate if the print job is associated with Biology or the INBRE grant. A department chair or office manager may request a student be granted rights to print for their department, office or group by sending an email request to the Technology Service Desk each semester. Please include the student username, the department name, and any sub-department printing accounts the student should be associated with, e.g. jane.doe; Business Department; DECA. Students will be required to install the PaperCut client on their mac or pc to print. Faculty/staff can submit jobs to Viking Print Services via the following web site: Student Printing Overview Students have increased access to printers and copiers across campus, including new options for scanning to their email, printing from mobile devices, printing in color, making copies, collating, and stapling. Full-time students (eleven credits or more) will have a quota of $18.00 per student per semester (fall and spring). Part-time students (ten credits or less) will have a quota of $9.00 per semester. The quota may be used for both color and black-and-white printing, although color printing has a higher cost-per-copy versus black-and-white. Reference the following solution for copier and printer costs: https://onestop.vcsu.edu/a/solutions/articles/10000068921 A student must have a balance remaining in either their semester quota, or Blackboard Transact “Viking Dollars” adequate to cover the print job he or she is attempting to print. PaperCut will not allow a student print job to print if the balance available is inadequate. Users are notified via email if insufficient funds or security are in error. Reference the section below titled, “Adding Funds to Viking Dollars for Student Printing.” The PaperCut client software allows students to monitor their quota and to see the cost of each print job before they print it. Quotas and job history are also available by going to http://papercut.vcsu.edu:9192/user/. Project Goals 1 - Cut Waste and Our Carbon Footprint Encourage responsible printing with PaperCut quotas and print policies, cutting paper and toner costs and power usage. For instance, we have set the default on all printers within PaperCut to duplex print, thereby saving paper. At-a-glance reporting on CO2 and carbon emissions – by CO2 volume or by tree – shows the impact (requires optional client software). 2 - Apply Print Policies Enterprise-Wide With PaperCut, printing requests are intercepted at the print server to control jobs according to policies that encourage or enforce good behavior and use job filtering with advanced scripting (JavaScript) to implement policies and improve device utilization. 3 - Allow mobile and BYOD Printing Allow users to print from laptops and mobile devices at their disposal. No matter the operating system, their location, the file format or the brand of printer. All solutions integrate into PaperCut’s standard print charging/accounting/quota process. 4 - Enable Find-Me/Secure Print Release PaperCut protects confidential documents and slashes the volume of unclaimed printouts by allowing users to release print jobs at the point of printing. With Find-Me printing, users queue print jobs to a virtual queue (Print_Release), and then release them for printing on a specific device. Secure Print Release requires user authentication before printing, ensuring that only authorized users can print and collect sensitive documents. PaperCut can also be configured to require print approval and we believe this will work well for guest printing. 5 - Facilitate Laptop Configuration PaperCut solves a newly encountered issue stemming from how print drivers must be installed in modern operating systems. Users can forego loading print drivers all together by using Web Print. Alternately, users can easily load print drivers for printers they use on a regular basis. 6 - Expand Student Printing and Coping Services Students can print to additional printers and copiers across campus, and this provides new options for printing in color, making copies, collating, and stapling. Students will have a quota of $18.00 per full time student per semester (fall and spring). Part-time students (ten credits or less) will have a quota of $9.00 per semester. The quota may be used for both color and grayscale printing, although color printing has a higher cost-per-copy versus grayscale. Previously, all color printing was billable for students, and it was only available in the Library. The integration with Blackboard Transact allows students to add funds to their Viking card if they consume the quota. The PaperCut client software and PaperCut user portal allows students to monitor their quota and to see the cost of each print job before they print it. 7 - Streamline Administration of Print Services and Reduce Expenses All print and copy services will run through a single financial account. All ordering, receiving and distribution of printers, paper and toner will be centralized. Overall institutional expenses associated with printing will decline for two reasons: 1) pricing will benefit from large contracts and volume pricing and 2) we will gain valuable data that will help us optimize printers, i.e. align usage patterns with appropriate size, type and quantity of printers.

Windows and Mac OS instructions for using WebPrint to print documents WebPrint can only be used on campus using VCSU wifi and @vcsu.edu username credentials. It is designed for simple printing with limited options. It can be used on personal laptops as well. NOTE TO USERS: Some printers may not be available on WebPrint. If you are unable to see your printer, you can submit a ticket at https://onestop.vcsu.edu/support/tickets/new and we will add the printer if needed. Go To https://papercut.vcsu.edu:9192/user and log-in Click "Web Print" in the left navigation Click "Submit a Job" Select a printer, you can use the search function to narrow down your search. Once the printer is selected, you may need to scroll the page down to find the button to go to the next page. Note: Certain Printers are designated as Staff printers. Students and Staff that are not assigned to these printers will not be able to use these to print. Choose any options available, Click upload documents button to proceed to the next step. Upload files by clicking the Upload from computer button, then selecting the files you want to print. Once done, press the Upload & Complete button. You will be able to see if your document has successfully printed when the status changes from Rendering job to Finished. Note: you can verify all your print jobs and their costs by checking out this article as well: https://onestop.vcsu.edu/support/solutions/articles/10000090046 Common Issues when using Web Print: ISSUE: Web Print is temporarily unavailable. Please try again later or contact a system administrator for assistance. SOLUTION: Web Print server has an ongoing maintenance or has stopped working. Please contact your VCSU I.T. Help Desk Representative as a server reboot may be needed. ISSUE: Printer [Printer Name] is currently not available. SOLUTION: Printer is either turned off or has been removed by your I.T. Administrator. Please contact your VCSU I.T. Help Desk Representative. Common issues for users after submitting print jobs: Finished: Queued for printing: The job was successfully uploaded and sent to the printer. If the job doesn't appear, check if the issue occurs without Web Print. Finished: Held in a queue: The job is held because Hold/Release or Find-Me Printing is configured. Users need to release the job at a copier or Release Station. Denied: [Reason]: Jobs may be denied due to insufficient credit, size limits, page limits, disallowed file extensions, or color/duplex restrictions. Canceled: Canceled by print policy: Occurs when print scripting is enabled and requires a pop-up, which Web Print doesn't support. Failed: Printer is currently not available: The printer cannot be found.

DirectPrint list of printers and copiers: DirectPrint List.pdf Direct print drivers on the PC platform provide users more functionality and features during the printing process. You must be using a VCSU assigned PC to setup direct print drivers. Direct print driver installation requires more steps on an "InTune" managed VCSU PC (typically requires a pin during login instead of a password). See additional authentication steps below. Verify printer or "queue name" you need to install. Verify you are connected to the "VCSU" wireless network or ethernet network. To install the printer queues you must open a search window. Right click the windows start menu icon and select "Search". Enter "\\papercut2.vcsu.edu" in the search field as shown below and press Enter. A list of available printer queues should appear or you may be prompted to enter additional authentication information as shown below. Select "More Choices". Select "Use a different account". Enter your username@vcsu.edu and password and check box to "Remember my credentials". Once list of print queues appears, highlight and double click the printer wish to install. You can only print to the printer queues you have permissions to. NOTE - You must install printers one at a time. The printer queue will open when the printer is finished installing. Close out the windows when finished. Please be sure to select the correct printer and printing options when printing from various PC applications. NOTES: Duplex printing (double sided) is enabled by default, you should verify printer job properties each time to select one-sided or two-sided. Departmental lasers are secured to department members only unless a request is made and approved. A PaperCut client for windows must be installed if you need to charge printing to more than one shared account or you are a student employee and need to charge to a department account instead of personal.

To ADD printers on Mac Make sure you are connected to the VCSU Wi-fi Follow the instructions below for proper installation of drivers: Using the Spotlight Search, type 'Printers & Scanners' then press the Return key Click Add Printer, Scanner, or Fax...  Look for the printer you are attempting to add and select it. Click Add and wait for the driver to finish installing You should now have the ability to print. If you are still having issues or need assistance, you can contact your I.T. department. To REMOVE printers on Mac: Follow the instructions below for proper removal of drivers: Using the Spotlight Search, type 'Printers & Scanners' then press the Return key Select the printer you want to remove At the bottom left of the new pop-up, click the Remove Printer... button Confirm by clicking Remove Printer

Windows instructions for adding PaperCut client for printer account selection and notifications The PaperCut client is only required for users who need to access to multiple shared accounts or student employees who must charge printing to a department instead of personal account. 1. Right click on your windows start menu icon.  Click "Search". 2. Enter \\papercut1.vcsu.edu in the search box and press Enter.   3. You may be prompted with a login box. Users need to login with @vcsu.edu. To do this, select More Choices. Click on Use a different account. 5. Enter your @vcsu.edu credentials and click OK. 6. After the file explorer window opens, locate the installation file in PCClient>win. Double click on the "Client-Local-Install.exe" file.  7. Click Yes to verify the installation. Another Windows box will appear; click Yes to the PaperCut MF Client Setup. 8. Select I accept the agreement, and click Next to begin. Follow the defaults through the installation. Click Finish at the end of the installation. 9. When prompted for username and password, use your VCSU/NDUS credentials and click "Remember Identity".  The client should be running in background at all times and you will get prompted each time you print to decide what account should be charged. NOTE:  You must be connected to the "VCSU" wifi network to print on campus.

Mac OS instructions for installing PaperCut client for printer account selection and notifications . NOTE-The PaperCut client is only required for users who need access to multiple shared accounts or student employees who must charge printing to a department. 1. Open Finder Window, click Go in top menu, click Connect to Server. 2. Under server address, enter smb://papercut1.vcsu.edu/pcclient/mac and click Connect. 3. When prompted to attempt to connect,  click Continue. NOTE- If prompted for a username and password, enter your VCSU/NDUS credentials and click Connect. 4. When window opens, locate the "client-local-install" application, right click on it and select open. 5. When prompted to install client, choose "Yes". Follow the defaults to finish the installation.  6. When you open PaperCut client the first time, you will be prompted for a username and password, use your VCSU/NDUS credentials and make sure "Remember my Identity" is checked. 7. We recommend dragging the "PCClient" from your applications folder to your Menu Bar. The client is not setup to open at startup, so launch the PCClient before needing to print.  If you have multiple roles, you will get prompted each time you print asking for which account should be charged. NOTE:  You must be connected to the "VCSU" wifi network to print on campus.

RECENTLY CHANGED YOUR PASSWORD AND HAVING PAPERCUT PRINTER ISSUES? Left-Click the Windows Icon at the bottom left of your screen and type "Manage Windows Credentials". Left-Click Manage Windows Credentials and a new screen should appear. Under Windows Credentials, Left-Click papercut2.vcsu.edu to reveal more information. Click Edit and delete the content in the password box. Enter your new password that you used on your recent NDUS password change. Restart your computer by going to the Windows Icon  > Power  > Restart

RECENTLY CHANGED YOUR PASSWORD AND HAVING PAPERCUT PRINTER ISSUES ON MAC? Make sure you are connected to the VCSU Wi-Fi. Open a print job by printing a document or a blank page. A print queue should pop up in the dock, click this Icon If you see a "Hold for Authentication", hit the refresh icon on the right side of the box Enter your newly-changed credentials.

WINDOWS 11: To choose a default printer: Select Start  > Type 'Printers & Scanners' > Press Enter On Printers & scanners > select a printer > select Set as default. **Note: If you don't see the Set as default option, the Let Windows manage my default printer option may be selected. You'll need to clear that selection before you can choose a default printer on your own. Step 1: Step 2: Your default can be the printer you last used. To turn on this mode: Select Start  > Type 'Printers & Scanners' > Press Enter On Printers & scanners > Turn on the button for Let Windows manage my default printer.

WINDOWS 10: To choose a default printer: Select Start  > Type 'Printers & Scanners' > Press Enter On Printers & scanners > select a printer > Manage. Then select Set as default. **Note: If you don't see the Set as default option, the Let Windows manage my default printer option may be selected. You'll need to clear that selection before you can choose a default printer on your own.   Your default can be the printer you last used. To turn on this mode: Open Start  > Settings  > Devices > Printers & scanners. Select the checkbox beside Let Windows manage my default printer.