Users that are nonagents in the One Stop system can approve or reject requests. When a request is created, an email generated and sent to the user. To approve or reject the request:  Click on the Approval link to open the request in One Stop.  Click Approve to approve the request or Reject to reject the request. To Approve: After you click the Approve button, A remarks box will appear. Enter any notes regarding the request and click Approve. To confirm the status of approval, you will see a green circle with the word Approved in the top right hand corner and in the bottom left hand corner of the request.  To Reject: After you click the Reject button, A remarks box will appear. Enter any notes regarding the request and click Reject. To confirm the status of approval, you will see a red circle with the word Rejected in the top right hand corner and in the bottom left hand corner of the request. 

Navigate to your solution article one one of two ways:  1 - You can search for your solution from the front public view as long as you are logged in.  Find the "agent headphone" icon to quickly edit your solution article.   The article should open and you are ready to make edits. Click Save. Then, click Publish.  2 - You can go to the backend and search by Solutions. Select your folder, search and select your article. To make edits, click the three dots and select Edit.  Edit your article. Click Save. Then, click Publish. 

This is to explain how to link to an attached file to the text in the main article body text. Attach a file by clicking on "Attach files" at the bottom.  Keep in mind there is a max file size of 25 MB for the combined file size total of ALL of the attached files. Click "Save" in the top right. After it saves, click the 3 option dots and go back to "Edit" mode. Next, right click on the attached file at the bottom and copy the link address. Select the text in the article body that you wish to be the linked text and click on the chain icon to insert a link. Paste the copy link into the URL field. If you ever need to update the file, you will need to delete the attached file and re-upload it.  This will change the URL so you will need to edit the URL in the linked text. You can do this easily by clicking on the link and hit the pencil icon. Update the URL or the Text if needed.