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IT Support
Account Security and Duo
16
Change Password
Claiming your NDUS account
What is my NDUS User ID/Username?
Duo Enrollment - iPhone/IOS
Duo Enrollment - Android
See all 16 articles
AI Support
36
General Purpose Usage of AI
Creating Clear Objectives for AI Usage
Using Specific Prompts for AI
Iterating and Refining AI Answers
Verifying Information while using AI
See all 36 articles
Blackboard Learn
47
Blackboard UBN / Original: Make your course available
LockDown Browser Dashboard Error Message
How to fix Scrollbar not appearing in Blackboard Gradebook on Macs
Copy a test to another course in Blackboard
Blackboard Apps
See all 47 articles
Campus Classroom Technology
17
Connecting to Classroom AV System
Connecting to Classroom Projector
Troubleshooting Classroom Projector Flow Chart
Classroom Projection Fixes and Workarounds
Connecting to Classroom AV - Screen Mirroring (Airplay) to Apple TV
See all 17 articles
Campus Conference Room & Hall Technology
4
Using Skoal and Cafeteria Sound Systems
How to project in CFA Concert Hall
Connecting to Chromecast from PC or Mac Laptop
Chrome not listing any available Chromecast
Digital Accessibility Trackers
2
VCSU Website Accessibility (A11y) Tracker[beta]
One Stop Accessibility (A11y)Tracker
Digital Accessibility
3
Digital Accessibility (A11y) Resource Hub
Digital Accessibility Landing Page
Digital Accessibility (a11y) Toolkit
IT Support General
13
Technology Services Landing Page
Formal Policies and Procedures
Higher Education Opportunity Act
Technology Services Forms
Requesting a Live Streaming Event
See all 13 articles
Mac OS
6
How to Solve Duo Authentication Showing Blank Screen on Auth Page for iPhone Devices
Enable Mac Microphone, Camera and Share Settings for Teams
[Mac] How to connect to Guest Wireless Access
How to erase and get your Macbook ready for turn-in
MacBook M4 Setup Assistant Black Screen Workaround
See all 6 articles
Microsoft Teams
7
Recovering Files in Teams / SharePoint
Before Getting Started with Teams / SharePoint
Basic file sharing tutorial using Teams / SharePoint
How to search for messages, people or files in Microsoft Teams
SharePoint Shortcut to Files
See all 7 articles
Office 365
46
Accessibility & Inclusion in Microsoft Teams
Microsoft PowerPoint Accessibility
Microsoft Teams
Summer Showcase Presentations available in Teams
Creating a Teams Link for your class/course
See all 46 articles
One Stop
13
How to Create a Solution Article in One Stop
How to create a One Stop ticket using Email
How to create a new ticket in One Stop
How to Assume a Student Identity to view One Stop
How to navigate tickets using default views in One Stop
See all 13 articles
Printing
18
Printing At VCSU
Using WebPrint on PC and Mac laptops
Setup DirectPrint Driver On VCSU PC
How to add/remove printers on Mac
PaperCut Client Install on PC
See all 18 articles
VCSU Mobile ID and Transact
4
Transact Online Photo Submission
Viking Mobile ID Setup for Apple Devices (iPhone and Apple Watch)
Viking Mobile ID Setup for Android Mobile Devices
Viking Mobile ID Setup Problems - Steps to Try to Resolve the Problem
Web Browsers
6
Pop-ups - Enable/Disable/Allow/Block
How to Clear Web Browser Cache & Cookies
How to turn off Google Chrome notifications
How to Delete Saved Passwords in Browsers
Backing up bookmarks in web browsers Chrome, Firefox, Safari
See all 6 articles
Student Laptop Notices
1
Semester End Computing Contract Requirements
Windows OS
7
How to remove Printers or Scanners on PC
Search Text in Multiple Excel Files
How to open HEIF or HEIC images in Windows 10
Disconnected to Network Drive After Changing Password
[Windows] WiFi issues after password change or network certification update
See all 7 articles
Microsoft Accessibility
7
Microsoft PowerPoint Accessibility Video Series
Microsoft Word Accessibility Video Series
Microsoft Accessibility Checker Training Resources
Microsoft Excel Accessibility Video Series
Microsoft Outlook Accessibility Training Resources
See all 7 articles
PDF Accessibility
15
Training Series: How to Create Accessible PDFs with Word
PDF How To: Add Tags
PDF How To: Set the Title
PDF How To: Set Document Language
PDF How To: Add Alternative Text
See all 15 articles
Accessibility Checklists
10
Accessibility Checklist for Blackboard Ultra
Accessibility Checklist for Email
Accessibility Checklist for Excel
Accessibility Checklist for PDFs
Accessibility Checklist for PowerPoint
See all 10 articles
Accessibility in Blackboard Ultra
3
Digital Accessibility Support for Faculty
Using Built-In Styles in the Blackboard WYSIWYG Editor
Blackboard Ultra Ally Guidance on Headings
Core Topics of Accessibility
5
Core Topic: Accessible Document Structure
Core Topics of Digital Accessibility
Core Topic: Alt (alternative) Text
Core Topic: Color Contrast
Core Topic: Captions and Transcripts
Accessibility in One Stop
3
Using Built-In headings in One Stop Articles
Adding Alt Text in One Stop
One Stop Dropdown Heading HTML Code sample
Passport Experiences
4
Passport Experience: Learning Difficulty Disorder
Passport Experience: Mobility
Passport Experience: Low Vision
Passport Experience: Hearing
Accessibility Tools
5
Image Accessibility Creator
Color Contrast Analyzer Download
Color Contrast Analyzer Tool
Accessibility Testing Standards
Keyboard Testing
Silktide
5
Using The Silktide Extension Tool
Silktide Extension Tools - Alt Text
Downloading the Silktide Extension Tool
Silktide Extension Tools - Headings
Silktide Extension Tools - Color Contrast
Test Articles
3
Test Software Download Page Template
testing folder permission and code template
Accessibility Brain Boost - Blackboard Days 2025
Guidelines
6
Guidelines: Third Party Content Accessibility
Guidelines: Email Accessibility
Guidelines: Mathematical Notations
Guidelines: Social Media Accessibility
Guidelines: How to Write One Stop Articles
See all 6 articles
Multimedia Accessibility
3
How to Caption: Microsoft Streams
How to Caption: Using Teams (Pre-recorded Video)
How to Caption: Using Yuja
Blackboard - Old Articles
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